Return & Refund Policy
Effective Date: 27 September 2026
At Hemritu, we aim to provide our customers with quality products and a reliable shopping experience. This Return & Refund Policy explains the circumstances under which an order may be returned, replaced, cancelled, or refunded.
1. Eligibility for Return
A return or replacement may be accepted in cases such as:
- Wrong product received
- Product received in damaged condition
- Product received in a defective or unusable condition
- Product substantially different from the product ordered
For damaged, defective, or incorrect products, customers should contact Hemritu as soon as possible after delivery.
2. Return Period
Eligible return requests should generally be raised within 5 days of delivery, unless a different return period is specifically mentioned on the product page or order confirmation.
Requests submitted after the applicable return period may not be accepted.
3. Condition of Returned Products
To be eligible for return:
- The product should be unused or in the condition specified for the applicable return.
- Original packaging should be retained wherever possible.
- Product labels, tags, accessories, and other included items should be returned where applicable.
- The customer may be required to provide photographs or videos showing the condition of the product.
Products that have been used, damaged after delivery, altered, or returned without required accessories may not qualify for return or replacement.
4. Products That May Not Be Returnable
For hygiene, safety, quality, or other legitimate business reasons, certain products may not be eligible for return once opened or used.
Products specifically marked as non-returnable on the product page will not be eligible for return except where the product is received damaged, defective, or incorrect, subject to applicable law.
5. How to Request a Return
To request a return, contact Hemritu through the customer support details provided on our website.
Please provide:
- Order number
- Customer name
- Contact details
- Reason for return
- Photographs/videos of the product, packaging, and shipping label where applicable
Our team may review the request before approving the return.
6. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request photographs or videos to verify the issue.
After verification, Hemritu may, depending on the circumstances and availability:
- Replace the product
- Provide a suitable resolution
- Issue a refund
7. Refunds
If a refund is approved, the refund will generally be processed to the original payment method used for the order, wherever technically possible.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.
8. Shipping Charges
Original shipping charges may not be refundable unless required by applicable law or where the return is due to an error attributable to Hemritu, such as an incorrect product being shipped.
Where a return is approved because the product was damaged, defective, or incorrectly supplied, Hemritu may arrange or reimburse eligible return shipping according to the circumstances of the case.
9. Cancellation
An order may be cancelled before dispatch, subject to the status of the order.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
10. Refund for COD Orders
For Cash on Delivery orders, where a refund is approved, Hemritu may request the customer’s bank account, UPI, or other suitable payment details required to process the refund.
Customers should provide such information only through official Hemritu customer-support channels.
11. Refund Not Received
If a refund has been approved but has not appeared within the expected processing period, please contact Hemritu with your order number and refund details.
We will assist in checking the status with the relevant payment service provider.
12. Policy Changes
Hemritu reserves the right to update this Return & Refund Policy from time to time. The updated policy will be published on this page with the revised effective date.
13. Contact Us
Hemritu
A 410, Street Number 8, Vidyapati Nagar, Inder Enclave, Nangloi, New Delhi, India
For return, cancellation, replacement, or refund requests, please use the customer support contact details displayed on our website.